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Sample Survey Report

Peak Surveys personalizes reports for each client depending on their goals, needs and preferences. We can also generate reports for different departments using different graphs. For example, most accounting departments or number crunchers would rather see the numbers and statistics only, whereas the marketing or customer service departments more often request full-color visual graphics along with the top-line reporting.

In this sample report, you will see several types of graphs, as well as ways to segment the data collected. Either Scroll down the page or click on the type of graph you would like to view.


Vertical Line Graph   Table   Table & Bar Graph    Bar Graph   Stacked Bar   Pie Chart

The scales used in this sample report were as follows:
Importance Scale: 1 = Not at all important, 3 = Important, 5 = Extremely Important
Satisfaction Scale: 1 = Very dissatisfied, 3 = Satisfied, 5 = Extremely Satisfied


Vertical Line Graph

Below is a vertical line graph that depicts the importance of an attribute as well as the satisfaction of your company for that same attribute.

This is a graph that quickly illustrates what your customers feel are the most important issues and how you are performing on those important issues.

Particularly, this graph shows that the ABC Company needs to focus on "providing estimates in a timely manner" and "suggesting cost saving alternatives" as they are important to their organization and their satisfaction is quite low.

This graph also shows that while the satisfaction for "providing educational opportunities is low", the importance in the customers' eyes is very low as well. Therefore, ABC Company now has the knowledge needed to allocate their dollars to the most important attributes.

Compare group T6_1
Legend T6_0


Table

Below is a table that depicts the importance of an attribute as well as the satisfaction of ABC company for that same attribute.

 
sample importance
Mean
Estimates in timely manner
4.58
Suggests cost saving alternatives 4.27
Recommendations to improve the quality of your job 4.17
Understands your needs, processes and procedures 4.31
Provides educational opportunities for your staff 2.74

 
sample satisfaction of ABC Co.
Mean
Estimates in timely manner
3.82
Suggests cost saving alternatives 3.36
Recommendations to improve the quality of your job 3.69
Understands your needs, processes and procedures 3.75
Provides educational opportunities for your staff 2.92

Table & Bar Graph

Below is a bar graph and table that depicts the frequency and the mean. This particular graph analyses the respondents answers regarding their satisfaction with getting "estimates in a timely manner". The graph also separates the data by geographic region so ABC company can determine which regions are doing well responding to estimates and which regions need to improve.

Bar Graph

The bar graph below displays both the importance and satisfaction for "suggestion cost saving alternatives" side by side so you can quickly ascertain whether or not your customers are extremely satisfied on an important issue.


 

Stacked Bar Graph

Respondents were asked to compare ABC Company's "Online access to job status" with that of their competitors.
The scale for this sample report is as follows:
1 to 5 with 1 = Worse than competitors, 3 = Same as competitors, 5 = Better than competitors


Pie Chart

The Pie Chart below demonstrates how you can determine which of your departments are most accessible to your customers. These charts show that the sales and customer service departments are much more accessible than the management and administrative departments.

Management Accessibility Sales Accessibility Administrative Accessibility Customer Service Accessibility
Pie Chart T22_1 Pie Chart T22_2 Pie Chart T22_3 Pie Chart T22_4
Legend T22_0