Sample Survey Report
Peak Surveys personalizes reports for each client depending on their goals, needs and preferences. We can also generate reports for different departments using different graphs. For example, most accounting departments or number crunchers would rather see the numbers and statistics only, whereas the marketing or customer service departments more often request full-color visual graphics along with the top-line reporting.
In this sample report, you will see several types of graphs, as well as ways to segment the data collected. Either Scroll down the page or click on the type of graph you would like to view.
The scales used in this sample report
were as follows:
Importance Scale: 1 = Not at all important, 3 = Important, 5 = Extremely
Important
Satisfaction Scale: 1 = Very dissatisfied, 3 = Satisfied, 5 = Extremely
Satisfied
Below is a vertical line graph that depicts the importance of an attribute as well as the satisfaction of your company for that same attribute.
This is a graph that quickly illustrates what your customers feel are the most important issues and how you are performing on those important issues.
Particularly, this graph shows that the ABC Company needs to focus on "providing estimates in a timely manner" and "suggesting cost saving alternatives" as they are important to their organization and their satisfaction is quite low.
This graph also shows that while the satisfaction for "providing educational opportunities is low", the importance in the customers' eyes is very low as well. Therefore, ABC Company now has the knowledge needed to allocate their dollars to the most important attributes.
Below is a table that depicts the importance of an attribute as well as the satisfaction of ABC company for that same attribute.
sample
importance
Mean
Estimates in timely manner |
4.58 |
| Suggests cost saving alternatives |
4.27 |
| Recommendations to improve the quality of your job |
4.17 |
| Understands your needs, processes and procedures |
4.31 |
| Provides educational opportunities for your staff |
2.74 |
|
|
|
sample
satisfaction of ABC Co.
Mean
Estimates in timely manner |
3.82 |
| Suggests cost saving alternatives |
3.36 |
| Recommendations to improve the quality of your job |
3.69 |
| Understands your needs, processes and procedures |
3.75 |
| Provides educational opportunities for your staff |
2.92 |
|
|
Below is a bar graph and table
that depicts the frequency and the mean. This particular graph analyses
the respondents answers regarding their satisfaction with getting
"estimates in a timely manner". The graph also separates the data
by geographic region so ABC company can determine which regions
are doing well responding to estimates and which regions need to
improve.
The bar graph below displays both
the importance and satisfaction for "suggestion cost saving alternatives"
side by side so you can quickly ascertain whether or not your customers
are extremely satisfied on an important issue.
Respondents were asked to compare
ABC Company's "Online access to job status" with that of their competitors.
The scale for this sample
report is as follows:
1 to 5 with 1 = Worse than competitors, 3 = Same as competitors,
5 = Better than competitors
The Pie Chart below demonstrates how you can determine which of your departments are most accessible to your customers. These charts show that the sales and customer service departments are much more accessible than the management and administrative departments.
| Management Accessibility |
Sales Accessibility |
Administrative Accessibility |
Customer Service Accessibility |
 |
 |
 |
 |
 |
